Monday, May 12, 2008

Robert Burda of Dublin, Ohio, was fined $50,000 for not paying his workers .. Nice work, Mr. Burda.. I'm sure you made lives a living hell.

For those out there that don't know, I work two jobs.. one is an office, and the other a restaurant. I sort of work the pounds of desk work away on weekends ..

Someone at the pencil pushing job read my post about Mother's Day. They requested that, as a waiter, I share my opinions.. I did. I sent them the post.

They had no comments.
They were actually a little mad at me. They thought I was a bit insensitive.

But of course, the source of this is someone that orders takeout for lunch, but quickly complains minutes later for insinnificant details of her food.. Too much lettuce in a salad, not enough sausage on her meat lovers personal pizza.. So consider the source.

But it's also a little reminder that people that never worked in the restaurant industry don't really understand.

I get it.

My wife works as a massage therapist, and there is surely on way in hell I can undersatand the pains in her shoulder, rist, and hands when she gets home from a long day.

But .. for my co-worker to ask an opinion, get it, and be angry at is, is a little disingenious.

I also found out she was taken out by her kids on Mother's Day. . . could there be a likelyhood here that she will be a customer that will not be forgotten...?

Sunday, May 11, 2008

Made it through..Didn't think we could do it. But even sinking ships still sail for a while. Luckily this one got back to the dock before the whole thing went down.

Three wheelchairs. One oxygen tank ..
Five walkers.
25 screaming children..
421 packed in sardines grazing on food.

Mother's Day is over.. until next year. Rest up.

Saturday, May 10, 2008

Tonight is the eve of the most dreaded, horrid, and awful day in the world for the restaurant world: Mother's Day.

Maybe not the most dreaded for business owners.. After all, they're busy trying to shove and squeeze last minute reservations in the book even though it appears that it is booked!

The wheelchairs, the walkers.. All out in full force tomorrow.

Snobby sons and ditsy daughters. Many of them seeing mom for the first time since they chose to take her out of the home a year ago.. Most likely on Mother's Day.

"Get anything you want mom."
"I just want pudding, or a sandwich."

Mom eats half a cup of soup and sandwich while the kids dine away on prime rib and shrimp scampi. Ain't life grand?

I never understood why exactly Mother's Day was the busiest restaurant day of the year. It's unpleasant beyond mom's wildest expectations.

Even the nicest and best restaurants end up serving lackluster food, cramping too many people in, and end up with slow service. It's the time to not be at a restaurant.

But it's the kids that think it all up. "Let's take mom out this year!"

A rose, or carnation, and a steak dinner. Or chicken dinner. Or just soup. "I'm not hungry."

Back to the home.

It's going to be over soon, servers. But get ready: The worst is yet to come. And when it's 9pm on the East Coast it will only be 6pm on the West. Good luck all.

Keep smiling.. Make it out alive.

AND be forewarned: It never fails, at least one worker will be a no-show on Mother's Day.

Saturday, February 2, 2008

Maybe they are. It's not a law yet, but as the SMOKING GUN website is reporting, Mississippi may be the first state in the union to make it illegal for a restaurant to serve someone 'obese' food!

But what is obese!

According to the SMOKING GUN, the bill is dead on arrival.

But it's also alarming on arrival. As we all know, time heals all wounds.. and makes it easier for fanatical health nuts to dictate the way we all should live.

There are problems with obesity in America .. especially Southern food. Let's not forget how there is a lot of enjoyment of fried food, high in cholesterol, and low in fiber, foods across the South..

But the problem, really, is that a few legislators trying to make others healthy .. by making it illegal for them to eat in retaurants and making it illegal for the owner of a food establishment to give them food..

The bill attempts to create a situation that giving food to obese is like giving a gun to a murderer.. Obesity is not a crime. And should not be. And it should never be criminalized for a restaurant to serve food.

And by the way.. who determines what is too fat to go into a restaurant? A scale at the front door.. A bouncer having to remove patrons?

It will have to be a big bouncer. Hopefully not obese. Or he won't eat.

From some of the sites I've been reading.. Mississippi isn't too happy with their Bobby Shows, W.T. Mayhall, Jr, and John Read .. the authors of the ridiculous bill...

STARBUCKS is abandoning its hopes for new restaruants in the United States.. And economic downturn isn't helping across the world.

But it made me think. If people can't afford the $4 dollar cup of coffee, are they affording to go out to eat as much as we all think they do?
What are the trends during a downturn? After all, if you went to the grocery store lately, everything is getting higher in price.

In 2007, the downturn started to effect the food service industry. With the exception of a few places that never seem to get hurt quickly by economic problems.

The National Restaurant Association said that the food service industry declined for a fourth consecutive month in 2007. December 2007 saw the lowest level of sales since February 2003, according to the Association report.

And it's not just customers changing their habits. According to the report from the Association, the percentage of restaurant owners that are concerned about the performance of the economy is also up. More from the report..



And with all the news of the industry a little nervous about the future, Burger King is boasting big sales. BK claims big growth in sales globally..



What will 2008 bring?
Can America stop dining out as much as it does?
One restaurant owner told me that he sees the same if not more people coming to his establishment. But what they order is different. No prime rib dinners.. instead it's baked pork chops, chicken, or a sandwich.

Our love for dining out isn't going to change. If the market changes the industry, the industry will evolve. The true people that the downturn could eventually hurt would be tipped employees..

Sunday, September 9, 2007

Reporting my feelings and thoughts in the same vain that I reported last month's dictation on wedding rehearsal dinners, I dislike class reunion dinners too--maybe on an even larger scale than I dislike the rehearsal dinners..

What happens to people over time? Men's stomachs get bigger.. women's hair gets bigger.. Both genders have an attitude that encompasses their entire being. I guess they have to try to continue to impress those they want to school with. Whether you're 18 or 80, there are still people that try to be the loudest, most obnoxious, and rude of the group.

Things change with time, but time doesn't change everyone. Or maybe it's just a memory thing. They try to bring back those old days by acting out in the same manner that they did when they were sitting around a lunch table in high school..

I'll be there soon, too--if my class has a reunion. At some point in life, I'll be old enough to at least be invited to class reunion (maybe). And if I go, perhaps I too will act out and appear snobby to the bartender or server..

Being tested with time.. And we all fail in the end.

Friday, August 3, 2007

I don't know quite what it is about a wedding rehearsel dinner that makes the bridal party's nose go so high in the air they can't see straight. What makes the mother and father of the bride and groom become demanding.. more so than the average typical demanding customer can be..

The men huddle up into their gang of Coors Light drinkers, the women decorate and drink Cosmos. The "adults" of the party sit back and complain their coffee is too cold or the food is taking too long to be served..

Much to the chagrine of others, I often tell my fellow servers that I'd much rather wait on a funeral dinner than a wedding.. And now, I can add.. I would much rather wait on a wedding dinner than a wedding rehearsal..

Maybe it's because we are a new generation of people that believe we are entitled to everything.

Don't get me wrong, it should be a nice affair for all involved. No doubt..

But the average snobbery rate of a wedding rehearsel dinner far exceeds what a server normally must put up with.

Just a thought. OVER AND OUT.

Saturday, June 30, 2007


According to very early numbers from the week box office, Michael Moore may have to film a movie about evil restaurant owners in America to beat a rat..

The restaurant craze in America--well into its 200th year, continues in box offices. RATATOUILLE looks to be having a great weekend.. The film has been getting healthy reviews too. It's a family film with adult fanfare.. A movie about a simple cook that makes friends with a kitchen rat at a restaurant..

The entertainment industry continuing to pick up on the constant obsession with the restaurant industry. .this time animated. Perhaps a HELL'S KITCHEN film will come yet with Gordon Ramsay as superhero..
I cannot proclaim to be an expert on anything.. but in my area of Pennsylvania, you can fast become an expert on how not to run a business. Restaurants, or anything else for that matter, can begin with a wonderful premise.. a sports bar named after a team that were famous football champs the beginning of last century for example? Bankrupt in two years..

So what does this?

There can be a few different ways it can happen too. Places with a base amount of customers that does NOT lose customers but still closes..

I knew of a place that actually expanded but kept its books so sloppy that it finally had to declare bankruptcy.. The business became to decline when distributors wouldn't cash checks anymore because there was no money.. it led to workers' checks bouncing because there was no money to cover the amounts.. It led to the demise of what seemed to be a flourishing restaurant/catering hall.

Maybe it's too much money being spent too quick in the beginning of a business' opening. The money that goes out for remodeling expanses of an old building can bury a new owner .. especially when it comes time to hire a staff that he or she must pay a decent wage to keep and train good people.

Staffpersons can also be devestating to a business if theft occurs. A restaurant I used to work out closed because bartenders were giving away the house in drinks after owners left each evening.. Bankrupt.

And of course it can be equally bad when the owners of the restauant plant themselves up to the bar .. people notice. The word gets out.

The restaurant business. To make it you have to be near perfect. To fail you have to just make a few little mistakes that can snowball into disaster..
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